> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pilotstatus.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Pilot Status FAQ: Setup, Plans, and API Integration

> Answers to common questions about Pilot Status: setup, official vs unofficial API, migration, plans, security, webhooks, and AI integration.

Whether you are evaluating Pilot Status for the first time or looking to expand an existing integration, the answers below cover the questions our users ask most often. If you do not find what you need here, the team is always reachable on WhatsApp.

<AccordionGroup>
  <Accordion title="What is Pilot Status?">
    Pilot Status is a WhatsApp infrastructure platform built for developers and product teams. It manages everything that is difficult about running WhatsApp at scale — persistent connections, proxy rotation, session handling, and delivery — so you can focus on your product instead of your infrastructure.

    You interact with Pilot Status through a standard REST API and receive real-time events via webhooks. The dashboard gives your team a visual interface for managing numbers, browsing logs, and chatting live with contacts.
  </Accordion>

  <Accordion title="Do I need a server or VPS to use Pilot Status?">
    No. Pilot Status runs and manages all the infrastructure for you. There are no servers to provision, no WhatsApp sessions to keep alive, and no proxies to configure. You send API requests and receive webhooks — that is the entire interface. This also means you get built-in redundancy and uptime management without any DevOps effort on your side.
  </Accordion>

  <Accordion title="What is the difference between the official and unofficial WhatsApp API?">
    The **official API** (Meta Cloud API) is backed directly by Meta. It requires a verified WhatsApp Business account, uses Meta-approved message templates for outbound conversations, and carries the highest deliverability and compliance guarantees. It is the right choice for regulated industries or large-scale marketing and transactional messaging.

    The **unofficial API** connects via a QR code scan, just like WhatsApp Web. It does not require a Meta Business account, supports more flexible message types, and is faster to set up. It is not officially endorsed by Meta, so it is better suited for internal tools, prototypes, and products where Meta's approval process is not a requirement.

    Pilot Status supports both — every plan includes the Meta Cloud API and Coexistence connections alongside the unofficial API (Meta's own per-conversation charges are billed by Meta separately).
  </Accordion>

  <Accordion title="Can I migrate from another provider without rewriting code?">
    Yes. Pilot Status includes an **API Layer** that is compatible with the most common WhatsApp API formats. To migrate, you change the base URL in your existing integration to point at Pilot Status — your request structure, authentication pattern, and webhook handler stay the same. Most teams complete a migration in under an hour.
  </Accordion>

  <Accordion title="Is there a free plan?">
    Yes. The Free plan gives you one connected number, up to 200 messages in total, message logs, and webhooks — with no credit card required. It is designed for evaluation and early-stage development. When you are ready for production, you can upgrade to a paid plan directly from the dashboard. See the [Plans](/plans) page for a full comparison.
  </Accordion>

  <Accordion title="What is the difference between the paid plans?">
    The main difference is how many WhatsApp numbers you can connect:

    * **Básico** (R\$ 99,90/mo) — 3 numbers, unlimited messages, media, Live Chat, Meta Cloud API and Coexistence.
    * **Premium** (R\$ 149,90/mo) — 8 numbers, same feature set.
    * **Enterprise** (R\$ 210,90/mo) — 13 numbers, plus an eSIM virtual number.

    You can also add extra numbers to any paid plan (R\$ 29,90/mo per number). Annual billing is available at a 20% discount. For the full breakdown, visit the [Plans](/plans) page.
  </Accordion>

  <Accordion title="I need more than 13 numbers. What should I do?">
    You can buy extra numbers as a recurring add-on on any paid plan, or reach out to the Pilot Status team for a **Custom** or **On Demand** plan sized to your requirements — any number of connections, tailored SLAs, or dedicated infrastructure.

    [Contact the team on WhatsApp →](https://wa.me/5585936180633)
  </Accordion>

  <Accordion title="Is my data and my users' messages secure?">
    Yes. Messages sent through Pilot Status travel over WhatsApp's end-to-end encryption, the same encryption that protects every WhatsApp conversation. Pilot Status stores message logs so you have an auditable history — and you can control or disable that storage per number with the [PII retention modes](/trust/data-retention).

    Your API keys are scoped to your numbers and should be kept private. You can regenerate them at any time from the **API Keys** page in the dashboard.
  </Accordion>

  <Accordion title="Do I receive message events in real time?">
    Yes. Pilot Status fires webhook events within milliseconds of every message event — inbound messages, delivery confirmations (sent, delivered, read), and connection status changes. You create webhooks on the **Webhooks** page in the dashboard (or via `POST /v1/webhooks`), and Pilot Status sends a POST request to your URL each time a subscribed event occurs. For full payload details, see the [Webhooks](/concepts/webhooks) documentation.
  </Accordion>

  <Accordion title="Does Pilot Status work with AI agents and automation tools like n8n?">
    Yes. Because Pilot Status exposes a standard REST API and fires webhooks over HTTP, it works with any tool that can make HTTP requests or listen for webhooks. This includes automation platforms like **n8n** (there is an official community node) and **Make**, AI frameworks like **LangChain** and **GPT Maker**, and custom backends built in any language.

    Pilot Status also provides a hosted **MCP server** at `https://mcp.pilotstatus.com.br/mcp` for AI agent frameworks that support the Model Context Protocol. See [AI Agents](/guides/ai-agents).
  </Accordion>
</AccordionGroup>

***

Still have questions? [Chat with the Pilot Status team on WhatsApp.](https://wa.me/5585936180633)