Live Chat is available on Básico, Premium, and Enterprise plans.
Opening Live Chat
Navigate to Dashboard → Chat in the left sidebar. The left panel lists every active conversation across your connected numbers, sorted by most recent activity. Each row shows the contact’s name or phone number, a preview of the last message, and the time it arrived. Click any conversation to open the full message thread in the main panel.Reading Messages
The message thread shows the complete history of a conversation in chronological order. Each message displays a status icon so you always know its current state:- ✓ — Sent: the message left Pilot Status servers.
- ✓✓ — Delivered: the message arrived on the recipient’s device.
- ✓✓ (blue) — Read: the recipient opened the message.
Sending a Reply
To reply, click the message input box at the bottom of the thread, type your message, and press Enter or click the Send button. Your reply is delivered immediately over the same WhatsApp connection. To send a media file — an image, video, or document — click the attachment icon (paperclip) next to the input box, choose your file, and confirm. Pilot Status uploads the file and delivers it to the contact as a WhatsApp media message.Switching Numbers
If you have more than one number connected to your project, use the number selector at the top of the chat panel to switch between inboxes. Each number maintains its own independent conversation list, so messages never mix across different numbers.Notifications
You can enable browser notifications so Pilot Status alerts you the moment a new message arrives, even if the dashboard tab is in the background. To turn on notifications:Allow notifications
Click the bell icon in the top-right corner of the Chat panel. Your browser will prompt you to allow notifications for the Pilot Status domain.