Message Logs
Open Dashboard → Logs to see the full message history for your project. Every inbound and outbound message appears as a row in the log table, with the following fields:- Message ID — a unique identifier you can use to correlate log entries with webhook events and API responses.
- Direction — whether the message was inbound (received by your number) or outbound (sent by your system or Live Chat).
- Recipient / Sender — the phone number on the other end of the conversation.
- Content preview — the first characters of the message body, or a media-type label for non-text messages.
- Timestamp — the exact date and time the message was processed by Pilot Status servers.
- Status — the current delivery state of the message (see the table below).
Message Status Explained
| Status | Meaning |
|---|---|
| Sent | The message left Pilot Status servers and was accepted by WhatsApp. |
| Delivered | The message arrived on the recipient’s device. |
| Read | The recipient opened the message in their WhatsApp app. |
| Failed | Delivery failed — click the row to view the error code and details. |
Analytics
Open Dashboard → Analytics to view real-time metrics aggregated across all your connected numbers. The Analytics page includes:- Total messages sent and received over the selected time window.
- Delivery rate — the percentage of sent messages that reached the recipient’s device.
- Read rate — the percentage of delivered messages that were opened by the recipient.
- Messages by number — a breakdown of volume per connected number, useful for spotting which numbers are most active.
- Timeline chart — a bar or line chart showing message volume over time. Toggle between hourly and daily views to zoom in or out on trends.
Exporting and Auditing Logs
Every message in Pilot Status carries a unique message ID that links the log entry to the corresponding webhook event and API response. This makes it straightforward to trace a message end-to-end across your system — from the API call that triggered it, through the webhook status updates, to the final state in the log. Use the filter and search tools to scope the log view to a specific time period or number, then review entries directly in the dashboard. This is useful for compliance reviews, debugging delivery failures, or auditing campaign performance.Logs are retained for the duration of your subscription. Contact support for longer retention options.